Privacy Policy

Privacy Policy

in which we inform you, as a visitor to our website and a user of our services, about our company’s data processing and privacy policies.

1. What principles do we follow in our data processing?

  • Our company follows the following principles in its data processing:
  • We process personal data lawfully and fairly, and in a transparent manner for you.
  • We collect personal data only for specific, explicit, and lawful purposes, and we do not process it in a manner incompatible with those purposes.
  • The personal data we collect and process is adequate and relevant for the purposes of data processing and is limited to what is necessary.
  • Our company takes all reasonable measures to ensure that the personal data we process is accurate and, where necessary, kept up to date, and any inaccurate personal data is promptly deleted or corrected.
  • We store personal data in a form that allows you to be identifiable only for as long as necessary to achieve the purposes of data processing.
  • We ensure the appropriate security of personal data through suitable technical and organizational measures against unauthorized or unlawful processing, accidental loss, destruction, or damage.
  • Our company processes your personal data
  • based on your prior informed and voluntary consent, and only to the necessary extent and strictly for specific purposes; that is, we collect, record, organize, store, and use it.
  • In certain cases, the processing of your data is based on legal requirements and is mandatory; in such cases, we will specifically draw your attention to this fact.
  • Additionally, in certain cases, the processing of your personal data is based on the legitimate interests of our company or a third party, such as the operation, development, and security of our website.

2. Who are we?

  • Company name: VOXOV Logistics Ltd. (hereinafter: Data Controller)
  • Registered address: 1152 Budapest, Illyés Gyula Street 2-4, Building A, Ground Floor, Door 7
  • Website: https://www.voxov.hu
  • Email address: info@voxov.hu
  • Tax number: 32163326-2-42
  • Company registration number: 01 09 424006

Our company, pursuant to Article 37 of the GDPR, is not required to appoint a Data Protection Officer.

Our company’s hosting service provider:

  • Hosting service provider name: Rackhost Ltd.
  • Hosting service provider address: 6722 Szeged, Tisza Lajos Boulevard 41.
  • Hosting service provider website: www.rackhost.hu
  • Hosting service provider email address: info@rackhost.hu

In the course of data processing – to provide high-quality service to our clients – our company uses the following data processors:

  • Data Controller (1): VOXOV Logistics Ltd. (hereinafter: Data Controller)
  • Address (1): 1152 Budapest, Illyés Gyula Street 2-4, Building A, Ground Floor, Door 7
  • Responsibilities (1): All activities

If we modify the list of our data processors, the changes will be reflected in this privacy notice.

The data we process:

We only request personal data from our website visitors if they wish to register, log in, or participate in a contest.

The personal data provided during registration or when using our marketing services cannot be linked, and identifying our visitors is not our primary goal.

For any questions regarding data processing, you can request further information via email at info@voxov.hu or by postal mail. We will respond within 15 days (but no later than 1 month) to the contact information you provided.

3. What are cookies and how do we handle them?

Cookies are small data files (hereinafter: cookies) that are transferred to your computer through the website as you use it, and are saved and stored by your web browser. Most commonly used web browsers (Chrome, Firefox, etc.) accept and allow the use of cookies by default. However, it is up to you to refuse or block them by modifying your browser settings, and you can also delete cookies that are already stored on your computer. For more information about using cookies, please refer to the “Help” section of your browser.

There are cookies that do not require your prior consent. Our website provides brief information about these at the start of your first visit. Examples include authentication cookies, multimedia player cookies, load-balancing cookies, session cookies that help customize the user interface, and user-focused security cookies.

For cookies that require consent—if data processing begins upon visiting the website—our company informs you at the start of your first visit and requests your consent.

Our company does not use or allow cookies that enable third parties to collect data without your consent.

Accepting cookies is not mandatory; however, our company does not take responsibility if the website does not function as expected without cookies enabled.

What types of cookies do we use?

Name: \_ga

Provider: https://www.voxov.hu

Purpose: Registers a unique identifier that generates statistical data on how the visitor uses the website.

Expiration: 2 years

Type: HTTP

Name: _ga

Provider: https://www.voxov.hu

Purpose: Stores the request rate according to the throttle request used by Google Analytics.

Expiration: Session

Type: HTTP

Name: _gid

Provider: https://www.voxov.hu

Purpose: Registers a unique identifier that generates statistical data on how the visitor uses the website. 

Expiration: Session

Type: HTTP

Name: _fbp

Provider: https://www.voxov.hu

Purpose: Used by Facebook to provide advertising products to a third party (e.g., real-time ads).

Expiration: 3 months

Type: HTTP

Name: fr

Provider: facebook.com

Purpose: This cookie allows Facebook to offer a range of advertising products (e.g., real-time bidding from third-party advertisers).

Expiration: 3 months

Type: HTTP

Detailed information about third-party cookies ezen az oldalon olvashat.

4. What else should you know about our data processing related to our website?

You provide personal data to us voluntarily during registration or when communicating with our company. Therefore, we ask that you ensure the accuracy, correctness, and completeness of your data, as you are responsible for it. Incorrect, inaccurate, or incomplete data may prevent you from using our services.

If you provide personal data not of your own but of another person, we assume that you have the necessary authorization to do so.

You can withdraw your consent to data processing at any time free of charge.

  • by deleting your registration,
  • by withdrawing your consent to data processing, and/or
  • by withdrawing your consent or requesting the blocking of any data that was mandatory to provide during registration for processing or use.

For technical reasons, we register the withdrawal of consent within 30 days; however, please note that we may still process certain data after consent withdrawal to fulfill our legal obligations or to assert our legitimate interests.

In cases of misleading use of personal data, or if any of our visitors commit a crime or attack our company’s system, the visitor’s registration will be terminated and their data will be immediately deleted, or—if necessary—retained for the duration required to establish civil liability or to conduct criminal proceedings.

5. What should you know about our data processing for direct marketing and newsletter purposes?

By making a statement during registration or later modifying the personal data stored on the newsletter and/or direct marketing registration form (i.e., explicitly expressing your consent), you grant permission for us to use your personal data for marketing purposes. In this case—and until you withdraw your consent—we will process your data for direct marketing and/or newsletter distribution and send you advertisements, other communications, information, offers, and/or newsletters (according to Section 6 of the Grtv.).

You may give your consent for direct marketing and newsletters either jointly or separately, and you can withdraw it/them free of charge at any time.

Deleting your registration is always considered a withdrawal of consent. However, withdrawing consent for data processing for direct marketing and/or newsletter purposes is **not** interpreted as withdrawing consent for data processing related to our website. How does this work? What and on what basis do we retain if the newsletter consent has been withdrawn? Each consent applies to a specific purpose, so registration on the website and subscribing to the newsletter are two separate purposes, stored in two separate databases, and the two are not linked.

For technical reasons, we register the withdrawal or cancellation of each consent within 15 days.

6. What should you know about contests?

Our company may organize contests on a campaign basis, the specific terms of which are set out in a separate regulation. The rules of each current promotion are always available on the homepage of our website via a centrally placed link.

7. Other data processing matters

We may only transfer your data within the limits defined by law, and in the case of our data processors, we ensure through contractual terms that they cannot use your personal data for purposes contrary to your consent. Further information can be found in Section 2.

Our company does not transfer data abroad.

Our company may be contacted by courts, prosecutors, and other authorities (e.g., police, tax office, National Authority for Data Protection and Freedom of Information) to provide information, disclose data, or make documents available. In such cases, we are obliged to comply with the data provision, but only to the extent strictly necessary to achieve the purpose of the request.

Our company’s personnel and collaborators involved in data processing and/or data handling are authorized, to a predefined extent and under confidentiality obligations, to access your personal data.

We protect your personal data with appropriate technical and other measures, ensuring its security and availability, and safeguarding it against unauthorized access, alteration, damage, disclosure, or any other unlawful use.

As part of organizational measures, we control physical access to our buildings, continuously train our employees, and securely store paper-based documents. Technically, we use encryption, password protection, and antivirus software. However, please note that data transmission over the Internet cannot be considered completely secure. Our company takes all possible measures to make these processes as secure as possible, but we cannot assume full responsibility for data transmitted through our website. Nevertheless, we strictly adhere to regulations regarding the data received by our company to ensure the security of your information and prevent unauthorized access.

Regarding security matters, we ask for your cooperation by carefully safeguarding your access password to our website and not sharing it with anyone.

8. What are your rights and remedies?

You have the right to information about data processing

  • and may request information,
  • and may request the correction, modification, or completion of the personal data we process,
  • may object to data processing and request the deletion or blocking of your data (except for mandatory data processing),
  • and may seek legal remedies before a court,
  • and may file a complaint with the supervisory authority or initiate proceedings (https://naih.hu/panaszuegyintezes-rendje.html).

Supervisory Authority: National Authority for Data Protection and Freedom of Information

  • Registered address: 1125 Budapest, Szilágyi Erzsébet Fasor 22/c
  • Mailing address: 1530 Budapest, P.O. Box 5
  • Phone: +36 (1) 391-1400
  • Fax: +36 (1) 391-1410
  • Email: ugyfelszolgalat@naih.hu
  • Website: https://naih.hu/

At your request, we will provide information about the personal data we process about you, as well as data processed by us—or by our appointed data processor—

  • concerning your data,
  • their sources,
  • the purpose and legal basis of the data processing,
  • its duration, or if this is not possible, the criteria used to determine that duration,
  • the names and addresses of our data processors and the activities they perform in connection with data processing,
  • the circumstances and impacts of any data protection incidents, as well as the measures we have taken to mitigate and prevent them, and
  • in the case of any transfer of your personal data, the legal basis for the transfer and the recipients of the data.

We will provide our information within 15 days of submitting your request (but no later than 1 month). The information is free of charge, except if you have already submitted a request for the same set of data in the current year. Any fee you have already paid will be refunded if we have processed the data unlawfully or if your request for information led to a correction. We may only refuse to provide information in cases specified by law, citing the relevant legal provision, and will inform you about your right to seek judicial remedy or to contact the Supervisory Authority.

Our company will inform you about the correction, blocking, marking, or deletion of personal data, as well as all those to whom the data was previously transferred for processing purposes, except where failure to notify does not affect your legitimate interests.

We will not comply with your request for correction, blocking or deletion, and within 15 days of receipt of the request (but no later than 1 month), we will communicate the reasons for our refusal in writing or - with your support - electronically and inform you about the possibility of legal recourse in court and of contacting the Authority.

If you object to the processing of your personal data, we will examine the objection within 15 days (but no later than 1 month) from the date of submission of the request and inform you of our decision in writing. If we decide that your objection is well-founded, we will terminate the data processing - including further data collection and transmission - and block the data, and we will notify all those to whom we have previously transmitted the personal data subject to the objection and who are obliged to take measures to enforce the right to object of the objection.

We will refuse to comply with your request if we demonstrate compelling legitimate grounds for processing which override your interests, rights and freedoms or for the establishment, exercise or defence of legal claims. If you disagree with our decision or if we miss the deadline, you may appeal to the court within 30 days of notification of the decision or the last day of the deadline.

The adjudication of data protection lawsuits falls within the jurisdiction of the court, and the lawsuit may also be initiated – at the choice of the data subject – before the court of the data subject's place of residence or residence. A foreign citizen may also file a complaint with the supervisory authority competent for his or her place of residence.

We kindly ask you to contact our Company before submitting your complaint to the supervisory authority or court – in order to facilitate consultation and resolve the problem as quickly as possible.

9. What are the main laws governing our activities?

  • Regulation (EU) 2016/679 of the European Parliament and of the Council on the processing of personal data of natural persons (GDPR)
  • Act CXII of 2011 on the Right to Informational Self-Determination and Freedom of Information – (Info Act)
  • Act V of 2013 on the Civil Code (Civil Code)
  • Act CVIII of 2001 on certain issues of electronic commerce services and services related to the information society – (Eker Act)
  • Act C of 2003 on Electronic Communications – (Ehtv)
  • Act CLV of 1997 on Consumer Protection (Consumer Protection Act)
  • Act CLXV of 2013 on Complaints and Public Interest Notifications (Pktv.)
  • Act XLVIII of 2008 on the basic conditions and certain limitations of economic advertising activities (Grtv.)

10. Modification of data processing information

Our company reserves the right to amend this Data Protection Notice, of which it will inform the data subjects in an appropriate manner. Information related to data protection is published on the website https://www.voxov.hu.

Budapest, 2024.01.01.